How are the lessons delivered?
You now have the option to either purchase your lesson in a streaming format (via a site membership), or in a download (same as it ever was).
If you’d like to use the streaming option:
please CLICK HERE and choose your desired membership level. You can purchase a monthly, quarterly or yearly subscription to ALL the lessons. Or, you can buy lifetime access to individual lessons for a one time fee. Once you’ve signed up, you can choose your lesson from the white text on black background menu on the left…(or below if you’re on your phone/tablet/iPad). All streaming lessons are marked, wait for it, (STREAMING). You can bookmark lessons that you want to revisit quickly. **A MEMBERSHIP WILL RENEW AUTOMATICALLY UNTIL YOU CANCEL. To cancel, go to Edit Profile page on the Streaming Lessons menu and choose “Delete Account” at bottom of profile.
If you’d like to use the download option:
When you purchase a lesson, you will be redirected to a download page. If you are not, there will be an email sent to you as well that has a link to download your lesson. Your download link will work for 5 downloads in case you are interrupted or get an error.
You will download a compressed .zip file. These are HD video files and some are BIG, so please be patient as your download may take a while depending on your connection speed. Download the file and then decompress or unzip to extract the files to your local drive.
Make sure your file is fully downloaded before you try and unzip.
If you are not familiar with the unzipping/decompressing process, see this unzipping guide for Windows 10 (or earlier),
or this app for iPad: iZip
or StuffIt Expander (free download for Mac).
The zip file will contain the following:
- Video lesson (.m4v file)
- Tablature file: The tab is in PDF format. Download free Adobe Reader here if you do not have installed.
- MP3 file(s): Fast and slow versions of the rhythm tracks used in the video. Slow songs only have the one slow track.
- Some lessons only have video & tab with no mp3, or just video. This is noted in the description of each.
What format are the videos? What software should I use to play them?
The videos are in .m4v format. We recommend playing them with either Quicktime or Real Player.
Both can be downloaded for free from the links below:
QuickTime is for Windows or Mac.
RealPlayer is intended only for Windows (but there is a Mac version here)
(files will play with Windows Media Player, but the quality suffers, better to use one of the above)
How do I cancel my account?
Go to this link and choose “Delete Account” at bottom of page.
If your account is a recurring monthly charge, you will also need to go into your PayPal account and stop the fee by:
- Login to PayPal
- Choose settings (gear icon)
- Select Payments tab
- Click “Manage automatic payments” button
- Click on JimmyHeffernan.com on left
- Under Status, choose Cancel
What if I’m still not having any luck?
If you’ve tried all of the above, then contact the WebGuy.